Your funeral director helps you and your family to cope. With experience, they reduce the burdens that come with making funeral preparations. With compassion, they give you and your family the support and guidance they would give their own. With kindness, they bring warmth to an experience that can at times be so cold.

Very few people realise the extent of the role that a funeral director takes. They embrace enormous responsibility when trusted by a family to make funeral arrangements.

Professionalism

The best funeral directors will conduct themselves with professionalism at all times. This doesn’t mean that they lack emotion, empathy, or sincerity. It means that their primary focus is the well-being of you and your family. A professional funeral director is available to help you with any request, at any hour of the day.

Reputation

Take some time to look into the reputation of the funeral director before you make you settle on a decision. Read reviews and speak with friends and family.

At a time of loss

The first duty of your funeral director is to ensure the well-being of you, your family and your closest friends. They provide a central point of support, where questions and concerns can be expressed

without fear of any judgement.

Your funeral director will make arrangements to take your loved one into their care.

A discreet vehicle is used to transfer your loved one, once all legislative requirements have been met.

Preparing for the funeral

Arranging a funeral requires excellent coordination, experience, and contacts. Your funeral director will simplify the process, spending one-on-one time with you and your family to plan the funeral service.

They will take the time to learn more about your loved one, their wishes, and of course the wishes

of you and your family.

During the funeral

On the day, your funeral director will have finalised all of the necessary arrangements and prepared a schedule for the funeral service. Your funeral director will be there to manage the funeral from beginning to end. But the most important role they have that day is to be there for you and your family.

Your funeral director will have dedicated staff to help comfort guests. They will direct guests to their seats, assist with any questions or requests, and help them leave the venue. Having a gentle hand to guide you and your guests is a priceless gesture that we offer for those in attendance.

After the funeral

Your funeral director’s role does not end at the conclusion of the funeral service. They are there for you and your closest at any time to offer emotional support, guidance, and advice. You can call or arrange to meet your funeral director at your chosen location.

Grief Assistance

It takes a special kind of person to be there for families in a time of such need. The emotions involved with losing a loved one can take form in many different ways. Some people find themselves angry or disagreeable, and others recluse or flounder aimlessly in shock. Some people seem completely collected on the outside, but inside find themselves in emotional turmoil. An experienced funeral director has the ability to interpret these emotions. They listen, observe and empathise – bringing some level of comfort to grieving individuals. Funeral directors cannot take away the pain, but they are an important part of the grief process.

My Grief Assist website has wonderful reading resources.

Prepaid Funeral

Funeral directors are important in making funeral arrangements for the future. Planning ahead can involve planning a funeral in advance, paying for a funeral in advance (lump sum or payment plan), or taking out funeral insurance. Any form of planning ahead is known as a pre-arrangement.

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